Use data from takeout and delivery trends for restaurants to determine whether offering online food ordering is right for your business.
Why Should I Be Concerned With Takeout and Delivery Trends in the Restaurant Industry?
The rise of takeout and delivery as a major source of restaurant revenue started in 2020 with the onset of the COVID-19 pandemic.
As a result of the boom in internet food ordering, most restaurant operators were able to weather the storm caused by early coronavirus lockdowns.
As the world reopens and restaurateurs prepare for the future, takeaway and delivery becomes more and more critical.
21 Takeout and Delivery Stats For The Restaurant Industry
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#1 At least once a week, 85% of diners order delivery or takeout, up from 84% in March. – The Infatuation et al., July 2021
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As indoor dining reopens, 80% of diners expect to maintain their current delivery/takeout volume, up from 79% in March. – The Infatuation et al., July 2021
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Diners ordering directly from the restaurant is mostly done (44% of the time) in effort to help the restaurant, with promotions/discounts coming in second. – The Infatuation et al., July 2021
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If people know the experience will be simple and straightforward, they are more likely to order food straight from a restaurant (48% of the time). – The Infatuation et al., July 2021
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88% of diners who order takeout/delivery at least four times per week are substantially more confident in their willingness to sustain that volume throughout the year. – The Infatuation et al., July 2021
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Takeout and food delivery so-called “super users” are between the ages of 25 and 49. – The Infatuation et al., July 2021
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Only 23% of people surveyed agreed with the statement, “I prefer the ease and convenience of online ordering with a third-party delivery app.” 30% of diners aged 25 to 34 agreed with the statement – the largest age segment. – The Infatuation et al., July 2021
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While the number of people getting takeaway grew by just 2% in August 2020, compared to March 2020, the number of people getting takeout for lunch climbed the most, from 37% in March 2020 to 43% in August 2020. – National Restaurant Association, 2021
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In 2022, Grubhub had the highest share of the US meal delivery business, accounting for 34% of the total. Uber Eats has the second-largest market share, with 24%. Caviar, which was recently purchased by Doordash, has the smallest market share in the food delivery market. – Statistica, 2022
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Within the past three months of being surveyed, 63 percent of those aged 18 to 29 had utilized a delivery app or website. – Zion & Zion, 2022
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Takeout and delivery services are considered essential by more than 50% of individuals surveyed. – National Restaurant Association, 2021
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Compared to pre-COVID, 60% of adults are more inclined to have their meals delivered. The percentage among millennials was significantly higher, at 71%. – National Restaurant Association, 2021
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If your restaurant accepts online delivery orders, the good news is that your income is expected to rise 12.2 % by the end of 2022. – Toast, 2022
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When it comes to a meal delivery experience, over 65% of customers say quality is the most important factor. – Toast, 2022
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Following meal quality, the second and third most significant factors are simplicity of ordering and cleanliness. Which are ranked 50% and 4%, respectively. – Toast, 2022
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60% of individuals surveyed order takeout at least once a week. – Zippia, 2022
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Since 2014, online meal ordering has risen 300% faster than dine-in, accounting for nearly 40% of overall restaurant revenues. – Zippia, 2022
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The meal delivery industry’s income has climbed by 204% in the last five years. – Zippia, 2022
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The typical American consumer spends $67 each week on takeaway. – Zippia, 2022
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Food delivery revenue in the United States climbed by 17%, from $22 billion to $26.5 billion, between 2019 and 2020. – Zippia, 2022
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52% of the time customers phone the restaurant directly to place a food delivery order. – Zippia, 2022
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Resource Links:
https://www.statista.com/statistics/1080860/market-share-us-food-delivery-companies/
https://d2c9w5yn32a2ju.cloudfront.net/assets/Toast-2020-Guide-to-the-Restaurant-Guest.pdf
https://www.qsrmagazine.com/exclusives/covids-remarkable-impact-restaurants-18-months-later
https://www.zionandzion.com/research/food-delivery-apps-usage-and-demographics-winners-losers-and-laggards/
